My soft eyebrowcara #deepbrown

Shipping & Returns

Delivery times and costs

We ship in Italy and all over Europe.

Delivery times and costs vary according to the country of destination.

ITALY
> 8,75 €
> Within 24/48 h
Free shipping for orders over 49,00 €

EUROPE
> 19,00 €
> Within 48/72 h
Free shipping for orders over 99,00 €

Returns

You can return the products purchased on www.maisonloo.com, without any penalty and without specifying the reason, within 14 working days, starting from the day of receipt of the products.

To make the return you must contact us at sales@maisonloo.com indicating that you intend to take advantage of the right of withdrawal.

You must return the products to us by delivering them to the courier for shipment within 14 working days, from when you received the products.

If you find defects on the product received, the costs will be borne by us. Otherwise, the only costs charged to you are those for returning the purchased products.

Remember that to make the return, all these conditions must be respected:

• the products must not be used;
• products must not be damaged (unless they have already arrived damaged);
• returned products must be sent in one shipment. In fact, we may not accept products from the same order, returned and shipped at different times;
• returned products must be delivered to the shipper within 14 working days from the date you received the products.

If your order has already been concluded but you realize you purchased the wrong product, contact us immediately via email sales@maisonloo.com indicating both the products you’d like to give back and the new one you’ve just chosen. We’ll provide you a coupon code that you’ll be able to use in your new order and that has the same value as the total you already wrongly paid for the previous order and that will also erase shipping costs. The new products that you’ll chose will be shipped with the other products that you eventually had already purchased earlier, all in the same package.

The value of the substitute products will have to be equal or higher to the value of the wrongly purchased products.

We remind you all that, if you used a coupon code for a sale promotion that is intended to be used for only one purchase, you will be not able to re-use it in the new purchase.